Thank you for choosing Meeza Food. We appreciate your trust in our services and strive to ensure your satisfaction. If, for any reason, you are not fully satisfied with your experience or purchase, we are here to help.
We accept cancellation requests within 30 minutes from the time of order placement, provided the restaurant has not yet started preparing your food. To be eligible for a cancellation:
Once your cancellation request is received and verified, we will notify you regarding the approval or rejection of your refund.
If you wish to modify your order (add/remove items, change delivery address, or update special instructions), please contact our support team immediately. Modifications are only possible before the restaurant starts preparing your order.
The following items and services are non-refundable:
If you receive damaged food, wrong items, or missing items from your order, please contact us immediately with photo evidence. We will:
Important: Claims must be made within 2 hours of delivery completion.
If your order was not delivered or significantly delayed due to our fault:
Refunds or credits are typically processed within 5–10 business days from the date your request is approved. The time it takes for the refund to reflect in your account may vary based on your payment provider.
For any questions about cancellations, refunds, or order issues, please contact our support team at:
At Meeza Food, your privacy is our priority. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website or mobile application.
By using our platform, you agree to the practices outlined below.
When you interact with Meeza Food, we may collect:
We use your information to:
We do not sell or rent your personal information. However, we may share data with:
All third parties handling your data are contractually obligated to maintain confidentiality and data protection standards.
We implement industry-standard encryption and security measures to protect your data from unauthorized access or misuse. However, please note that no system is 100% secure, and we cannot guarantee absolute protection. We regularly review and update our security practices.
Meeza Food uses cookies and similar technologies to enhance your experience and analyze performance. You can disable cookies in your browser settings, though certain features may not function properly as a result.
You have the right to:
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. You may request account deletion at any time.
We may update this Privacy Policy periodically to reflect changes in our services or legal requirements. Updates will be posted on this page with the latest revision date.
Last Updated: November 2024
If you have questions or requests regarding your privacy, please reach out to us at:
Welcome to Meeza Food! These Terms and Conditions govern your use of our website, mobile application, and services. By accessing or using our platform, you agree to abide by these terms.
You must be at least 18 years old to register and use our services. By creating an account, you confirm that you meet this requirement. Users under 18 may use the service with parental supervision.
You are responsible for maintaining the confidentiality of your account credentials. Any activities conducted through your account are your responsibility. Please notify us immediately if you suspect unauthorized access.
We strive to ensure accuracy in our restaurant listings, menu items, descriptions, and prices. However, Meeza Food reserves the right to correct any errors, modify prices, or withdraw offers without prior notice. Prices shown are in Sri Lankan Rupees (LKR) unless otherwise stated.
You agree not to:
Our Refund Policy governs all cancellations and refund requests. Please refer to the Refund Policy section for full details.
All content, branding, logos, and software on the Meeza Food platform are owned by us or licensed to us. Unauthorized use, reproduction, or distribution is strictly prohibited.
Meeza Food and its affiliates shall not be liable for any indirect, incidental, or consequential damages arising from your use of our services or platform, except where required by law. We are not responsible for food quality, preparation, or allergen information - these are the responsibility of the restaurants.
Any disputes arising from these terms shall be governed by the laws of Sri Lanka. We encourage users to contact our support team first to resolve issues amicably.
We reserve the right to modify these Terms at any time. Changes will be effective upon posting on our website or app. Continued use of the platform constitutes acceptance of the revised terms.
For questions about these Terms, please contact us at: